Franklin Bank - Contact Us
Get the Answers You Need
Contact Your Local Banking Office
Send Us a Message
How Are We Doing?
Customer Service
800.552.0784
customerservice@bankfranklin.com
Se habla español
800.242.3693
Online Banking
800.552.0784
onlinebanking@bankfranklin.com
Phone Banking
 To check your account balance or manage your account - 866.582.7138
To report problems - 800.552.0784
onlinebanking@bankfranklin.com
Investor Relations
713.339.8999
investorrelations@bankfranklin.com
Mortgage Banking
For current rates, contact your local banking office.
For information about your mortgage - 866.538.1516
Loss Mitigation Department
For general questions and information - 877.398.8911
Homeownership Preservation Foundation (HOPE) - 800.995.HOPE
U.S. Department of Housing and Urban Development (HUD) - 800.569.4287
Corporate Office
9800 Richmond, Suite 680
Houston, TX 77042
713.339.8900
To report a lost or stolen Debit or Visa Check Card
Monday - Friday, 9 am - 4 pm - 800.552.0784
After hours or holidays - 800.554.8969
Fraud Hotline
To report bank fraud, including financial statement fraud, Bank Secrecy Act violations, and other types of fraud or abuse:
| 877.209.1407
This is a hotline for employees, customers and others to report possible instances of bank fraud committed by employees, customers or others. You are encouraged, but not required, to leave contact information. You may also report confidentially or anonymously by regular mail to the Senior Vice President of Internal Audit Coordinator, Franklin Bank, P.O. Box 771083, Houston, Texas 77215. The hotline is not to be used for comments or complaints. |
| security@bankfranklin.com - Please note emails are not anonymous. |
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