Franklin Bank | Contact Us | Customer Satisfaction Questionnaire

Franklin Bank - Contact Us
Customer Satisfaction Questionnaire

1. How often do you visit the following locations?

Location	Never	Occasionally	Always	Unaware of Location
Athens 1 (South Palestine)
Athens 2 (North Prairieville)
Bastrop
Beaumont
Canton
Carthage
Cedar Park
Dripping Springs
El Campo
Elgin - Main
Elgin - 290
Eustace
Georgetown
Groves
Gun Barrel City 1 (West Main)
Gun Barrel City 2 (Gun Barrel)
Highland Lakes
Jacksonville
Kerens
Lakeway
Longview
Longview/Wal-Mart
Mt. Vernon
Nederland
North Austin (Parmer)
Northwest Austin (Northland)
Palestine
Rollingwood
Rusk
Seven Points
Smithville
South Austin (Slaughter)
Taylor
Tool Motor Bank
Tyler 1 (Old Bullard Road)
Tyler 2 (University)
West Austin (Jefferson)
Wharton
Winnsboro

2. How do you usually make transactions?

	Never	Occasionally	Always
In Person in the Lobby
In Person through the Drive-thru
Automated Teller Machine (ATM)
Automated Phone System
Online Banking System

3. Please rate your overall banking experience. (select one)

Very Dissatisfied

Dissatisfied

Neither

Satisfied

Very Satisfied

4. Please rate our customer service. (select one)

Excellent

Satisfactory

Average

Unsatisfactory

Poor

5. How likely are you to recommend us? (1 = Highly Likely, 5 = Highly Unlikely)

6. What do you like about our bank?

7. How can we improve our bank?

8. Which loan types did you know we offered? (check all that apply)

Personal
Commercial
Mortgage
Refinance
Home Equity
Personal Vehicle

9. I would like information on the following products and services:

Checking Accounts
Money Market Accounts
Savings Accounts
Certificates of Deposit
Safe Deposit Boxes
Investment Products
Mortgage/Refinance/Home Equity Loans
Personal Loans
Business Banking
Other

Please complete if you would like a bank representative to contact you: (optional)

First Name
Last Name
Company Name
Address
City
State
Zip Code
Country
Email Address
Daytime Phone
Evening Phone

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